Terms & Conditions
Royal Lahaina Resort Terms & Conditions
Accuracy of InformationRoyal Lahaina Resort and its parent company, Hawaiian Hotels & Resorts, tries to ensure all information posted on our website is accurate and up-to date. Occasionally, errors and omissions do occur on our website and in the reservation process. Please be advised that all published information on our website, in the reservation process and in our confirmation letters is subject to change, correction or deletion. We apologize in advance for any inconvenience this may cause.
DisclaimerRoyal Lahaina Resort and its parent company, Hawaiian Hotels & Resorts, are not liable for any type of loss, injury or damage arising from the use of this site. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all terms related to privacy and use of information provided by you.
Proprietary InformationInformation, ideas, text, logos, trademarks, service marks, design elements, graphics, photographs, audio clips, formats and software contained on this website are the exclusive property of Royal Lahaina Resort and Hawaiian Hotels & Resorts or its content contributors. This content cannot be copied, reproduced or used without our written permission except for personal, non-commercial purposes.
Payment InformationAll reservations must be guaranteed with a major credit card. Once you confirm your credit card information and intention to book we will charge your credit card to reserve your reservation. For stays of one night we will charge the full price of the reservation. For all other lengths of stay a two-night deposit, plus tax, will be charged for all dates excluding the following time periods: December 20, 2019 - January 5, 2020 and December 18, 2020 - January 3, 2021 . The full stay will be charged to your credit card for reservations arriving December 20, 2019 - January 4, 2020 and December 18, 2020 - January 3, 2021..
Room RatesRoom rates are quoted in U.S. Dollars (USD) per room, for two persons (a charge will be issued for each additional persons occupying the room). Room rates do not include individual resort fees, taxes, gratuities, parking charges, and other guest services and incidentals where applicable. All package deliveries received prior to check-in will be assessed handling fees. Please contact the hotel directly to arrange storage and for specific information regarding any additional charges.
Sharing of Personal InformationWe do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Generally, we only disclose your personal information to those travel providers that you decide to make arrangements with through our website, for example, to purchase a rental car. We use our reasonable efforts to ensure that these travel providers will also protect your personal information. At times, we may contract with other companies to perform various functions necessary to operate our business - for example, processing credit cards. We will share with these companies only that personal information they require to process your orders. These companies agree that they will not use or disclose that personal information for any other purpose.
HotelThe hotel reservation is confirmed when your credit card payment is processed. We will email you a confirmation of your reservation within 24 hours of submission. Normal check-in time is 4:00 p.m. and check-out time is 11:00 a.m. Late check-out is subject to charge.
Special RequestsWe will make every effort to fulfill your preference requests (this includes bedding preferences) however, they are not guaranteed as rooms are assigned at check-in.
TaxesRoom rates do not include 4.166% Hawaii State General Excise Tax and 10.25% Hawaii Transient Accommodations Tax. Taxes will be added to the total charges at check-out. Taxes are subject to change without notice and any increases will be passed on to the guest.
Car RentalIf you book one of our car inclusive packages, you will pick up and return your car at the Alamo Rent-A-Car location at the Kahului Airport in Maui. You can use your name to pick up the car or call us at 800-22ALOHA to obtain the confirmation number (allow at least 3 days after making reservation).
Voluntary Change FeeChanges to hotel and/or car rental that result in additional monies owed are due and payable at time of change.
Cancellations After PurchaseIn all cases, any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties. Please note that in cases where a credit card refund is due, Royal Lahaina Resort will only refund the credit card with which the reservation was made. Please allow up to two (2) weeks for a credit to appear on your credit card statement.
Cancellation policy is based upon 12:01 a.m.; day of arrival.
Refund PolicyOnce travel commencement date is reached, the package is totally non-refundable. Partially used packages are non-refundable. Cancellation fees will be assessed and are non-refundable for any reason, including illness or any other emergencies. To contact Royal Lahaina Resort regarding questions, changes or cancellations, please call 800-22-ALOHA or email [email protected].
100% Smoke Free - For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. A Designated Smoking Area is provided outside and away from the building.
Hotel Policy/House Rules
Candle, Incense, Essential Oils - Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
No Cooking, Cooking Appliances, Combustibles, or Fireworks - Except for the units with kitchens that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A fee will be charged for cooking in a room, including, but not limited to hot plates, griddles, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property.
Reservation Call Center Hours of OperationMonday through Friday: 8am to 7pm PST
Saturday & Sunday: 9am to 5pm PST