Ho'o ma'e ma'e is the Hawaiian word to make clean, disinfect, purify, and in the Hawaiian language can take on many meanings including clean house, spiritual cleanliness, clean body and mind, and pure spirit. When we approach one another with the pure intent of helping, and when we maintain a clean house and personal cleanliness, we are treating each other with respect and dignity and preventing each other from getting sick. It is these types of cleanliness that we all need to maintain in our dealings with one another.

Ho'o ma'e ma'e throughout our entire hotel property is our highest priority when it comes to protecting our valued guests, hotel team, and the Hawaiian community. That's why we are making our cleaning standards and practices transparent so you can have peace of mind when you stay with us.

As we all adapt to the new "normal" created by the current coronavirus pandemic we continue to work on and develop enhanced cleaning procedures based on official health and safety guidelines. As the state releases new directives for safe re-opening and our policies adapt, these measures may evolve and change as circumstances warrant, we will keep you informed of all the latest changes as they are implemented.


  • Among the disinfectants and cleaning products we use are PURE Bioscience PURE® Hard Surface Spray and Ecolab® Peroxide Multi-surface Cleaner & Disinfectant. Both are EPA-registered products proven to quickly kill viruses.
  • PURE® Hard Surface Spray is an odorless, broad spectrum antimicrobial sanitizer, disinfectant deodorizer effective against MRSA and multiple drug-resistant bacteria including coronavirus, and has been proven to kill bacteria, fungus and viruses. In March, this cleaner was added to the EPA's COVID-19 disinfectant list.  
  • Ecolab® Peroxide Multi-surface Cleaner & Disinfectant is a hospital-grade 3-in-1 cleaner that quickly disinfects high touch point areas in 3-5 minutes and kills noroviruses in as little as 45 seconds. It is also proven to be effective against emerging viral pathogens after CDC declares an outbreak.


  • No touch hand sanitizer stations set-up around the hotel at key guest entry points including all hotel entrances, front desk, restaurant and lounge entrances, buffet areas, elevator banks on each floor, meeting and function rooms, resort transportation vehicles, and back-office areas.
  • Increased cleaning of all public and back office spaces including the lobby, front desk counters, tables, seating areas, elevator buttons, door handles, golf carts and public restrooms.
  • Use electrostatic disinfection sprayers in all public areas and guestrooms to assist in and reduce the time it takes to cover and disinfect all surfaces and hard-to-reach places. These devices aid infection control and help reduce the spread of viruses.
  • Added plexiglass partitions at key guest interaction points to protect guests and employees during check-in/check-out, concierge inquiries and activity services.


  • Enhanced cleaning in all rooms with extra focus on high-point touch areas including phones, TV remote controls, door handles and all hard surfaces of the room including counters, sinks, desks, chairs, tables, lamp switches, doorknobs, and handrails.


  • Enhanced sanitation guidelines and training for all operational associates that includes increased hygiene and disinfecting practices of all restaurant dining rooms, serving areas, and bars. All food handlers and supervisors are trained on safe food preparation and service practices.
  • All hard floors are cleaned with non-sticky, non-slip sanitizer, and we use swifter sweepers in guest bathrooms.


  • Equipped the team with disinfectant wipes and Purell hand sanitizer on all Housekeeping carts.
  • Daily training to all teams to ensure they are cleaning and disinfecting all public areas, rooms, and back office areas properly.
  • Visible signage reminders for good health and hygiene practices.
  • Temperature monitoring and requiring all employees who are sick to stay home.
  • Practicing social distancing of at least 6 feet, use of face masks by all team members and adding plexiglass partitions in back office areas.


  • Masks are required at all times in any indoor public areas anyone over the age of 5 years old.
  • County officials say that anyone who refuses to wear a mask is in violation of the County's Public Health Emergency Rules and may be subject to fines of up to $5,000 and 1 year in jail. This is under Rules and Orders 127A-0025/127A-0029. It is a court citation.
  • County officials say All persons shall wear face coverings, over their nose and mouth, while in a indoor public settings. Indoor retail stores, gyms, yoga studios and similar venues - people must wear face coverings at all times
Aloha Clean Promise