Travel Information: COVID-19 Update
September 16, Governor David Ige held a press conference and confirmed that Hawaii's Pre-Travel Testing Program will start on Thursday, October 15, 2020. Pre-travel testing enables travelers to bypass a mandatory 14-day quarantine if they are tested no earlier than 72 hours before their flight arrives with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory. Travelers also will have their temperatures checked upon arrival and must fill out a travel and health form. Upon arrival in Hawai‘i, passengers unable to provide proof of an approved negative test will be required to go into quarantine for 14 days or until they can provide proof of negative test results.The hotel is currently scheduled to re-open on October 15, 2020. Hawaii's official tourism website - GoHawaii.com - offers the most current, up-to-date information on traveling to the Aloha State, including details of the Pre-Travel Testing Program as of today:
- Travelers of all ages who provide a negative Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab will be exempt from the mandatory 14-day quarantine if testing is completed no more than 72 hours in advance of arrival.
- If a negative result is not available by time of arrival, quarantine is necessary until a negative test result is received.
- All travelers (visitors and returning residents) of all ages are subject to the pre-test requirement.
- Individuals are responsible for the cost of the test.
- Travelers (visitors and returning residents) will not be able to get tested upon arrival in Hawaii because this is a pre-travel testing program.
- No commercial COVID-19 NAAT testing will be provided upon arrival at the airport. Travelers without the pre-test will be subject to the state's 14-day mandatory quarantine.
- CVS and Kaiser Permanente have been named as testing partners for this program. Specific details are forthcoming.
- All travelers coming into the state will be required to complete the online Safe Travels Program form.
- Travelers will be able to upload their negative test result when they complete their travel and health forms on the Safe Travels digital system, found at travel.hawaii.gov.
We are honoring existing bookings and accepting new reservations for travel from that date onward. For guests scheduled to arrive now through December 17, 2020 we are not charging any change fees for date modifications, and have relaxed our cancellation policy. Our updated cancellation policy for the remainder of the year is as follows:
For travel from April 7, 2020 - December 17, 2020 any cancellations made one (1) day or less prior to arrival will result in a penalty charge of two-nights of the total package price. Please refer to our terms and conditions for more information.
Cancellation policy is based upon 12:01 a.m.; day of arrival. In case of illness or other circumstances, please call 800-222-5642 for special assistance.
Our cleaning and disinfecting procedures adhere to CDC and health department standards and all of our staff have been trained on the proper use of cleaning products and processes. In recent weeks, we have implemented enhanced cleaning protocols in common areas of the resort as well as in our rooms. Learn more about Ho'o ma'e ma'e - Our Aloha Clean Promise.
During these uncertain times, we are focused on supporting our staff members and community as best as we can. We will continue providing updates on our website and on our social media channels. We look forward to welcoming you soon.
Mahalo for your understanding and support.
Stay safe and healthy.