Travel Information: COVID-19 Update
On May 18, 2020 Governor David Ige issued an Eighth Emergency Proclamation to Hawaii's Emergency Rules extending the mandatory 14-day quarantine through July 31, 2020 for all passengers (visitors and returning residents) arriving into the state of Hawaii.The health and safety of our guests and employees is paramount. We understand that collective action is needed to slow the progression of COVID-19, and because of this, we along with many other hotels and businesses continue to remain temporarily closed.
We are currently scheduled to re-open on August 1, 2020 and are honoring existing bookings and accepting new reservations for travel from that date onward. We are closely monitoring the situation which has been changing rapidly and will reopen as soon as it is safe to do so, following guidance from the CDC, Hawaii Department of Health and state and local officials.
Our cleaning and disinfecting procedures adhere to CDC and health department standards and all of our staff have been trained on the proper use of cleaning products and processes. In recent weeks, we have implemented enhanced cleaning protocols in common areas of the resort as well as in our rooms. Learn more about Ho'o ma'e ma'e - Our Aloha Clean Promise.
For guests scheduled to arrive now through December 17, 2020 we are not charging any change fees for date modifications, and have relaxed our cancellation policy. Our updated cancellation policy for the remainder of the year is as follows:
For travel April 7, 2020 - December 17, 2020 any cancellations made one (1) day or less prior to arrival will result in a penalty charge of two-nights of the total package price. Cancellation policy is based upon 12:01 a.m.; day of arrival.
In case of illness or other circumstances, please call 800-222-5642 for special assistance.
During these uncertain times, we are focused on supporting our staff members and community as best as we can. We will continue providing updates on our website and on our social media channels. We look forward to welcoming you soon.
Mahalo for your understanding and support.
Stay safe and healthy.