Hawaiian Hotels & Resorts guarantees that you will receive the lowest publicly available room rates at our properties when booking with us. This guarantee applies to room only reservations and also for any room package offers that are available through our website and Central Reservations Office.
Should you find a lower rate for our rooms or the room packages that we offer on our website and Central Reservations Office, please email us at firstname.lastname@example.org or call us at (800) 222-5642 and we will honor the lower price that was found and also provide you with a complimentary one category room upgrade.*
Terms & Conditions
The lower room only or room package quotation must be published, available to book online and available to the general public for the exact same booking details and inclusions such as room type, dates of stay, and number of guests.
Best Price Guarantee will compare the total cost of the entire stay. Stays consisting of two or more consecutive nights are considered a single stay and the Best Price Guarantee will be applied to that one stay. The currency of the hotel (USD) will control the comparison of the room price and total room cost on the non-Hawaiian Hotels & Resorts website.
Price-match request must be made within 48 hours of receipt of the initial quotation.
A copy of the other offer must be sent to us via fax at (805) 480-0399 or email at email@example.com and must be verifiable.
The Best Price Guarantee does not apply to air inclusive rates. Hawaiian Hotels & Resorts reserves the right to amend, revise, supplement, suspend, or discontinue the Best Price Guarantee at any time at its sole discretion and without prior notice.* Hawaiian Hotels and Resorts reserves the right to rescind the price-match offer, should it be found that the quotation we are asked to price-match was due to rates loaded in error by a supplier or any printing, typographical, administrative, or technological errors. In the rare case that, Hawaiian Hotels & Resorts rescinds the price-match offer, we will still provide the complimentary one category room upgrade should you book through the original supplier. Complimentary room upgrade is based upon availability at the time of booking. Due to limited availability, upgrades cannot be offered to Ocean Front views or in any suite categories. In those instances where an upgrade is unavailable an additional $10 discount per night will be applied to the price-matched room rate.