Royal Lahaina Resort

Royal Lahaina Resort Careers

Hawaiian Hotels & Resorts, a division of Pleasant Travel Service, L.L.C. is a privately held family organization committed to the selection, growth and development of highly motivated, talented professionals. Hawaiian Hotels & Resorts offers a fun and rewarding business environment with outstanding opportunities for career advancement in a wide range of areas.


We are currently seeking talented individuals to join our Ohana in the below hourly positions:

Cook IV (Full-Time) $20.20*
Application
Responsible for cooking, prepping, organizing all food products needed for functions. Assist in setting up, serving, and monitoring of all service stations. Includes training of all kitchens and cafeteria. Must have the knowledge and ability to work hot and cold stations in the kitchen. May also need assistance with baking and other job duties as assigned. Must be willing to learn diverse kitchen skills. Within 1 year experience in industrial kitchen. Days and shifts will vary. TB clearance required.

Cook III (Full-Time) $23.17*
Application
Perform skilled work in preparing and cooking a variety of food items. Work involves preparing and cooking a wide variety of food, some of which may require special techniques to reduce costs and to serve properly. Knowledgeable of food materials, as well as equipment and kitchen techniques. Culinary school preferred. Within 3 years experience preferred. Days and shifts will vary. TB clearance required.

Food Runner (Full-Time/Casual) $15.60*
Application
Provides delivery service of all hot and cold food to guests/patrons of the restaurant and poolside. Duties also include clearing, resetting and restocking of tables. Must have excellent communication skills. Within one year experience preferred. TB clearance required. Days and shifts will vary.

Guest Service Agent (Full-Time) $22.20*
Application
Provides excellent customer service to guests of the Royal Lahaina Resort. Accurately checks in/out guests utilizing the hotel SMS system. Excellent communication skills required. Within the last 1-2 years hotel guest service experience required. Days and shifts will vary.

PM Bus-Help (Full-Time) $9.25 + gratuities
Application
Performs a combination of duties to facilitate food service to ensure guest satisfaction. Assists wait help and is responsible for the overall cleanliness of the dining area. Requires TB clearance. Days and shifts will vary.

AM Wait-Help (Full-Time) $9.25 + gratuities
Application
Services food and beverage in a friendly, courteous and timely manner resulting in a high guest satisfaction. Adheres to all regulations pertaining to serving alcoholic beverages. Food and cocktail service experience in the last 18 months required, preferably in a hotel. Excellent written and verbal skills required. TB clearance required. Days and shifts will vary.

Security Officer (Full-Time) $18.00*
Application
Performs protective and enforcement functions in a professional and courteous manner; responds to emergency situations, undesired conduct, and disturbances in order to maintain a safe and secure environment. Must have excellent written and communication skills. Previous Hotel Security experience or first response experience in a related field preferred. Valid driver license and High School Diploma or Equivalent required. Royal Lahaina Resort will provide training for the State of Hawaii Guard Certification. Clean drivers abstract required. Days and shifts may vary.

Security Dispatcher (1)-Full-Time (1)-Casual $16.00*
Application
Performs protective and enforcement functions in a professional and courteous manner; dispatches officers/managers either by radio or telephone to emergency situations, undesired conduct and disturbances in order to maintain a safe and secure environment. Requires hotel security experience within the last 3 years. Days and shifts will vary.

Royal Trading Co. Sales Clerk (Full-Time) $19.24*
Application
Provides exceptional customer service to patrons of the Royal Trading Company and accurately completes all sale transactions utilizing a point of sale computer system. Responsible for ordering, receiving, and tagging all inventory. Maintain store presentation at all times. Must have excellent communication and written skills. Must also have valid County Of Maui Liquor License. Previous cash handling experience preferably in a retail environment. Requires TB clearance. Days and shifts will vary.

Maintenance 1st Class-Kitchen Mechanic (Full-Time) $30.60*
Application
Performs general and specialized duties to all industrial appliances at the Royal Lahaina Resort. Responsible to install, maintain, troubleshoot and repair all industrial appliances and equipment . Able to order parts and other inventory. Required knowledge of industrial plumbing, gas, steam and electrical systems. Days and shifts will vary.

Bell/Valet Attendant (Casual) $9.25 + gratuities
Application
Excellent customer service skills. Clean driver’s abstract and a State of Hawaii driver license. Hotel experience within the last year. Days and shifts may vary.

Female Luau Dancer (Part-time/Casual) $35.00*
Application
Basic steps of Hula, Tahitian and Samoan. Must be available to work the weekend shifts. TB clearance required.

AM Bus Help (Casual/Part-Time) $9.25 + gratuities
Application
Performs a combination of duties to facilitate food service to ensure guest satisfaction. Assists wait help and is responsible for the overall cleanliness of the dining area. Requires TB clearance. Days and shifts will vary.

PBX Operator (Casual) $19.81*
Application
Provides telephone/radio assistance in a friendly, courteous, and professional manner. Performs all routine duties required within the telephone facilities resulting in high guest satisfaction. Days and shifts may vary.

AM Host/Hostess (Part-Time/Casual) $19.09*
Application
To greet and assist guests in the Royal Ocean Terrace Restaurant. Provides exceptional service in a friendly, courteous and timely manner. TB clearance required. Shifts and days primarily AM but may vary.

PM Host/Hostess (Part-Time/Casual) $19.09*
Application
To greet and assist guests in the Royal Ocean Terrace Restaurant. Provides exceptional service in a friendly, courteous and timely manner. TB clearance required. Shifts and days primarily PM but may vary.

Luau Wait-Help $9.25 + gratuities
Application
Services food and beverage at the Royal Lahaina Luau. Provides service in a friendly, courteous and timely manner resulting in high guest satisfaction. Within the last 18 months experience in food and cocktail service. TB clearance required. Nights and shifts will vary.

PM Wait-Help (Full-Time/Casual) $9.25 + gratuities
Application
Services food and beverage in a friendly, courteous and timely manner resulting in a high guest satisfaction. Adheres to all regulations pertaining to serving alcoholic beverages. Food and cocktail service experience in the last 18 months required, preferably in a hotel. Excellent written and verbal skills required. TB clearance required. Days and shifts will vary.

Lead Houseman (Full-Time) $19.51*
Application
Performs all duties required in the servicing and cleaning of all public areas, guest rooms and hotel facilities, including public restrooms. Oversees the housekeeping housemen team by monitoring the daily task in all areas.Conduct weekly housekeeping supply inventory and monitor all equipment and making sure it's in good working order. Emphasize the importance of safety. Days and shifts may vary.

Housekeeping Room Stylist (Full-Time) $17.77*
Application
Performs routine duties required in the cleaning and servicing of guest rooms and facilities. Strongly prefer previous hotel housekeeping experience but not required. Days and shifts will vary.

General Cleaner (Full-Time) (2 Positions) $17.77*
Application
Performs all duties required in the servicing and cleaning of all public areas, guest rooms and hotel facilities, including public restrooms.Days and shifts may vary.

Bartender/ress (Casual) $25.09*
Application
Provides exceptional beverage service to guest in accordance with established hotel standards. TB clearance required. Days and shifts may vary.

Food & Beverage Cashier (Full-Time) $20.63*
Application
Provides customer service to patrons of the Royal Ocean Terrace Restaurant, Royal Scoop, and Royal Trading Company. Within 1-2 years cashiering experience preferred. Knowledge of micros cashiering system helpful. TB clearance required. Days and shifts will vary.

Night General Cleaner $18.57*
Application
Performs all duties required in the servicing and cleaning of all public areas, guest rooms and hotel facilities, including public restrooms.Days and shifts may vary.


Or join our Management Team:

Housekeeping Manager (Salary based on experience)
Application
Oversee housekeeping department focusing on day-to-day operations. Provides assistance to the Director of Housekeeping, Assistant Director of Housekeeping, and Director of Rooms. Provides exceptional service to guests in accordance to established standards of cleanliness. Microsoft Office and excel knowledge required. Days and shifts will vary.

Event Coordinator (Salary based on experience)
Application
Supervise, facilitates and coordinates all meetings, events and banquets meeting all food and beverage requirements. Supports the Sales Department and Executive Team for all Food & Beverage Events. Supervises and trains all banquet staff. TB Clearance required. Days and Shifts may vary.

Revenue Analyst (Salary Based on Experience)
Application
The Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies. In addition, the Revenue Analyst will be required to review and analyze reports such as Market Vision, STAR, and other measurement tools and present revenue opportunities for the hotel. He/she is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue. Responsibilities •Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc. •Assist with ensuring all rates are loaded and inventory maintenance is correct. •Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct. •Communicate strategies and procedures to other departments as required. •Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs. •Must be knowledgeable of all rates, room types, and hotel product. •Participate in weekly revenue management meetings. •Prepare Revenue Management Report information for all related meetings. •Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends. •Assist in preparing short and long term forecasts. •Provide administrative support for the Revenue Management Team. •Review and analyze reports such as Market Vision, STAR, Hotel Intelligence and other measurement tools and present revenue opportunities. •Analyze local events and activities and project the effect of opportunities they create. •Prepare 12 Day Forecast for distribution to Management team so proper staffing levels are achieved. •Submit daily and monthly actual statistics to STAR. •Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance. •Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach. •Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report. •Be knowledgeable of all special rates and promotions. •Complete a weekly PACE report. •Answer all incoming calls promptly, in an attentive, courteous and efficient manner. •Answer guest inquiries about hotel services, facilities and hours of operation. •Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. •Enter reservations into the computer according to standard operating procedures. •Communicate and work closely with the Sales Department concerning group bookings. •Maintain availability calendar and communicate all relevant information to the operations staff. •Maintain accurate files and reports. •Handle all special reservations, to include V.I.P. reservations, packages and discounts. •Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements. •Attend and give input on trends and opportunities to maximize revenue. •Complete forecasts as required by management. •Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations. Requirements •BS/MS degree in business management or a related field; or •2 years recent work experience in reservations and/or revenue management •Room Master and Springer-Miller Host property management system experience preferred •Minimum intermiate level knowledge in MS Excel, advanced level preferred Benefits Hawaiian Hotels & Resorts, a division of Pleasant Travel Service, L.L.C. is a privately held family organization committed to the selection, growth and development of highly motivated, talented professionals. Hawaiian Hotels & Resorts offers a fun and rewarding business environment with a true sense of `Ohana, and opportunities for career advancement. Competitive benefits including health, dental and vision insurance. Paid vacation, holidays and sick benefits. Relocation package available.

Guest Service Manager (Salary based on experience)
Application
Provides excellent customer service to guests arriving and departing the Royal Lahaina Resort. Supports and assists the Front Office/Reservations/PBX/Bell/Security Departments with any requests & inquires. Coordinates with other department managers to ensure all guests requests and inquires have been fulfilled. Oversee all Front Office/Reservations/PBX/Bell/Security associates are performing to the hotel expectations. Must have good verbal and written communication skills. Must also have excellent guest service skills. Hotel Management within the last 2 years required. Days and shifts will vary.

Food & Beverage Outlet Manager (Salary based on experience)
Application
Supervises, trains, and coordinates efforts to assist employees throughout the Food & Beverage Department with the goal of providing excellent customer service. Essential Functions • Interpret hotel occupancy reports and BEO’s. • Ability to manage the operation staying within the budget and staffing guidelines. • Ability to create, adjust and administer the schedule for the department • Assist in the conduction of monthly inventories • Ability to implement and monitor company operation standards. • Ability to positively manage and motivate • Ability to carry on multiple projects at the same time while managing the department • Ability to articulately communicate instructions and information. • Assist staff and guests during high volume situations • Ability to communicate effectively to guests, co-workers and managers from other departments . Qualifications • Management Experience within the last 2-4 Years. *Salary Based on Experience *Comprehensive benefits package includes medical, dental, 401K, and life insurance.

Accounting Manager (Salary Based on Experience)
Application
The Accounting Manager will be an integral part of the Accounting team and reporting to the Assistant Controller and Controller. Accounting Manager will be responsible for the day to day operations of the Accounting department and must be flexible to day to day changes in the department. Will also be responsible to supervise the Night Audit department. Requirements •General Ledger reconciliation. •Accounts Payable •Accounts Receivable. •Payroll Processing. •Journal Voucher preparation. •MS Office - Excel intermediate level required, advanced level preferred. •Willingness to travel inter-island. •2 years Hotel experience preferred. •Supervisory experience preffered. •As a condition of employment, candidate must be able to satisfy all pre-employment screenings; such as criminal background checks, drug screening and personal and professional references. Benefits Hawaiian Hotels & Resorts, a division of Pleasant Travel Service, L.L.C. is a privately held family organization committed to the selection, growth and development of highly motivated, talented professionals. Hawaiian Hotels & Resorts offers a fun and rewarding business environment with a true sense of `Ohana, and opportunities for career advancement. Competitive benefits including health, dental and vision insurance. Paid vacation, holidays and sick benefits. Relocation package available.


Contracted Jobs:

Massage Therapist

All Candidates should have the following: • 5 years minimum experience in a resort spa setting • Medical/clinical background in massage therapy a plus • 3 verifiable references • Tons of self confidence • Pro active self starter • Highly Passionate • AMAZING sense of touch • Well organized & prepared • Punctual • Well groomed • Out going & friendly • Able to work unsupervised • Able to work indoors and/or outdoors • Highly Focused on client satisfaction • Experienced in giving mini facials and salt scrubs etc. a plus. • Self promoting their work through chair massage. As needed. Compensation: Commission based + tips based/Sub-Contractors 2 shifts 9:00am-2:00pm & 2:00pm-7:00pm 7 days a week Spa Dress code: white polo, collared shirts only, pleated khaki/tan or off white shorts/skirts/long pants, white tennis shoes. All Applicants must also have the following: • Valid state massage license • Valid GET license • Valid massage insurance • CPR certified • Current resume To apply please contact principle therapist Robert at (818) 633-1925. Resumes may be sent via email to: robertprotouchmaui@gmail.com or liz.bell@hawaiianhotels.com.